Note: No Services will be Rendered to Clients who are accompanied by children under 13 years of age
If you arrive accompanied by children under the ages of 13, no service will be rendered & this will constitute a NO SHOW and you will be charged 50% of the service appointment.
If you must cancel, please notify me at least 48 hours prior to the appointment. I reserve the right to collect fees for late cancellations and no shows. See below. You can cancel and reschedule appointments by going back in to your original appointment text or email and click from there. I prefer this method and then second preference is to email me that you have to cancel if for some reason you can’t find your original email. Leaving a voicemail is the last option if you can’t send an email.
**It is important to understand that RESCHEDULING an appointment less than 48 hours is considered a LATE CANCEL….if you must reschedule an appointment, please do 48 hours before the appointment or the same cancellation fee will apply for the late cancel….
-Cancellations and Rescheduling of more than 48 hours will result in no fees. All clients receive appointment confirmations via text and/or email at least 3 days (72 hrs) before their appointment. If you book your appointment less than three days from the date, you usually will not receive a confirmation.
-Less than 48 hour notice ("Late Cancels" and “Late Rescheduling”) will result in a charge equal to 50% of the reserved service amount. Fee will be charged to the credit card you must store on file when you originally book your appointment.
-“NO SHOWS” will be charged 50% of the reserved service amount. Fee will be charged to the credit card you must store on file when you originally book your appointment.
-***Another very important note: If you book multiple service appointments and upon arrival, do not fulfill that commitment, you will be charged 50% for the services that you do not complete. For example, if you booked a haircut, a single process and a full balayage and then upon arrival decide you only want the balayage, you will be charged 50% of the haircut and the single process or whichever service for which you do not do. Please call or go into your appointment email at least 72 hours before your visit to adjust your appointment if you feel you may no longer need a service. This will respectfully allow other clients on a waiting list to book a service in the time slot that you no longer require.
I reserve the right to request clients to reschedule for arrivals 15 minutes or more past scheduled appointment time. If you are more than 15 minutes late and we have to reschedule, you will be charged the 50% NO SHOW cancellation fee. If you arrive accompanied by children under the ages of 13, no service will be rendered & this will constitute a NO SHOW and you will be charged 50% of the service appointment.
Salon Phoenix 720 Monroe Street (Monroe Center) E415 (4th Floor) Hoboken, NJ 07030
There are a few ways to enter the building(s):
#1. one entrance is on 8th Street (side of building); take elevator to 4th floor; walk across breezeway to end of hall/follow signs)
#2. another entrance is directly on Monroe Street next to Shaka Bowl; (take elevator up to 4th floor and make a left as soon as you get off elevator; follow signs to end of hall)
#4. another entrance is in between the breezeways outside where the chairs and fountain are, as well.
Street parking is available but it's limited (if you are NOT a Hoboken resident, do NOT park on the resident side of any street (see signs); most non-resident sides require you to download the Park Mobile app and pay for your parking that way….There is a new apartment building behind the Monroe Center and they have opened up a parking garage for the public…it can be accessed by going down Jackson Street, making a left and wrapping around the building along the light rail…entrance to the garage will be on your right side…please take this into consideration when arriving on time for your appointment; I believe there is also a paid public lot on 8th and Jefferson; worse comes to worse when all else fails, park in the Shoprite Parking Lot on 9th and Madison/Monroe
*if you enter the building after 7 p.m., the doors may be locked so please look up the salon under “S” for Salon Phoenix in the directory box, press the button and I can buzz you in.